Legal
Privacy Policy
Last updated: January 1, 2025
At Alphainno, your privacy matters. This policy explains what data we collect across our products — including Alpha ERP, Alpha Team, AlphaSearch, Alpha Dashboard, Uddoktanet, and the Alphainno App Store — and how we use and protect it.
Information we collect
Information you provide
When you create an account, purchase a product, or contact our support team, we collect information such as your name, email address, billing information, and any content you submit through our services including Alpha ERP, Alpha Team, AlphaSearch, Alpha Dashboard, and Uddoktanet.
Information from your use of our services
We collect data about how you interact with Alphainno products — including log data, device information, IP addresses, browser type, pages visited, features used, and time spent. This helps us improve performance, fix bugs, and personalize your experience.
Information from third parties
We may receive information about you from partners, payment processors, or publicly available sources when you connect third-party services to your Alphainno account.
How we use your information
To provide and improve our services
We use your information to operate, maintain, and enhance Alphainno products. This includes processing transactions, providing customer support, sending service-related communications, and developing new features.
To personalize your experience
We use data to tailor content, recommendations, and features to your preferences across our product suite — from ERP dashboards to search results in AlphaSearch.
To communicate with you
We may send you product updates, security alerts, billing notices, and promotional content. You can opt out of marketing communications at any time from your account settings.
To ensure security and prevent fraud
We analyze usage patterns to detect suspicious activity, protect against unauthorized access, and maintain the integrity of our platform and your data.
How we share your information
We do not sell your data
Alphainno does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service providers
We share data with trusted vendors who help us operate our services — such as cloud infrastructure providers, payment processors, and analytics tools. These partners are contractually bound to protect your data.
Legal requirements
We may disclose your information if required by law, court order, or government authority, or when we believe disclosure is necessary to protect the rights, property, or safety of Alphainno, our users, or the public.
Business transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
Data retention
How long we keep your data
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting privacy@alphainno.com. Some data may be retained for legal, tax, or audit obligations.
Your rights and choices
Access and portability
You have the right to access the personal data we hold about you and to receive a copy in a portable format.
Correction and deletion
You can update your account information at any time. You may also request that we delete your personal data, subject to certain legal obligations.
Opt-out
You can opt out of marketing emails via the unsubscribe link in any email, or through your account notification settings. You may also disable cookies through your browser settings.
Security
How we protect your data
Alphainno uses industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. While we take every reasonable precaution, no system is completely immune to risk.
Changes to this policy
Updates
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on our website. The date at the top of this page reflects the most recent revision.
Contact us
Questions or concerns
If you have any questions about this Privacy Policy or how we handle your data, please contact our Privacy team at privacy@alphainno.com or write to us at Alphainno, Dhaka, Bangladesh.
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